Recently online food delivery platform Zomato has been receiving strong criticism
from the people after a customer shared a Twitter post where he was asked by a
company executive to “know Hindi”. After this #RejectZomato started trending. So,
What actually happened?
Vanakkam Vikash, we apologise for our customer care agent's behaviour. Here's our official statement on this incident. We hope you give us a chance to serve you better next time.
— zomato (@zomato) October 19, 2021
Pls don't #Reject_Zomato ♥️ https://t.co/P350GN7zUl pic.twitter.com/4Pv3Uvv32u
Vikash, a resident of Tamil Nadu, India, faced an issue with his online order and
decided to take help from a customer care executive through the chat feature
in the Zomato app. During the chat Vikash was told by the customer care
executive that “everybody should know Hindi, it’s our national language”.
Ordered food in zomato and an item was missed. Customer care says amount can't be refunded as I didn't know Hindi. Also takes lesson that being an Indian I should know Hindi. Tagged me a liar as he didn't know Tamil. @zomato not the way you talk to a customer. @zomatocare pic.twitter.com/gJ04DNKM7w
— Vikash (@Vikash67456607) October 18, 2021
After this Vikash Tweeted, “Ordered food in Zomato and an item was missed.
Customer care says the amount can’t be refunded as I didn’t know Hindi. Also
takes the lesson that being an Indian should know Hindi. Tagged me a liar as he didn’t know Tamil. @zomato not the way you talk to a customer”.
After this Zomato apologized for the customer care agent’s behavior. They shared a note of apology in English as well as Tamil with “Pls don’t #Reject_Zomato”. This incident made many users criticize Zomato against the imposition of Hindi on a customer on Twitter.
So what’s your view on this incident? Tell Worldly Voice in the comment section.