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Sunday, April 21, 2024

Why #RejectZomato Was Trending On Twitter India?

Recently online food delivery platform Zomato has been receiving strong criticism
from the people after a customer shared a Twitter post where he was asked by a
company executive to “know Hindi”. After this #RejectZomato started trending. So,
What actually happened?

Vikash, a resident of Tamil Nadu, India, faced an issue with his online order and
decided to take help from a customer care executive through the chat feature
in the Zomato app. During the chat Vikash was told by the customer care
executive that “everybody should know Hindi, it’s our national language”.

After this Vikash Tweeted, “Ordered food in Zomato and an item was missed.
Customer care says the amount can’t be refunded as I didn’t know Hindi. Also
takes the lesson that being an Indian should know Hindi. Tagged me a liar as he didn’t know Tamil. @zomato not the way you talk to a customer”.

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After this Zomato apologized for the customer care agent’s behavior. They shared a note of apology in English as well as Tamil with “Pls don’t #Reject_Zomato”. This incident made many users criticize Zomato against the imposition of Hindi on a customer on Twitter.

So what’s your view on this incident? Tell Worldly Voice in the comment section.

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Kushagra Pathak
Author of Worldly Voice

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